• 1 Louders Lane Jamaica Plain Ma. 02130

  • phyllisdunn@dunnconsultants.com

  • 1 617 543 2315

Business Analysis

Business Process Management (BPM)

Successful businesses excel and pass their competition when their processes are fine-tuned. I will work with you to establish a vigorous framework of end-to-end processes. A BPM core model will guide your organization through each role in the entire process lifecycle.

I'll help you build a model that ensures the following:

  • Your vision and process goals are clear
  • Organizational roles and responsibilities are explicit and transparent
  • The processes you implement are all moving your business forward

  • Process Analysis

    Analyzing your established processes is the first step in increasing your business's efficiency and profitability. During this phase, I'll help you with the following:


  • Document automatic and manual processes
  • Capture and record implicit knowledge
  • Analyze individual and organization-level actions, documents, and data

  • Once we document your current processes, I'll help you identify bottlenecks, redundancies, and outdated processes interfering with your company's ability to succeed at scale.

    Process Improvement

    Process improvement is the phase where we'll roll up our sleeves and explicitly map out every process and sub-process from end-to-end from an organizational and an individual view. This comprehensive model looks at how work gets done and is critical to rethinking and redesigning better methods.Each task will be outlined in great detail. I'll present you with a transparent relationship model that identifies critical business areas, the functions performed in each room, and the data needed to complete each part successfully.

    My structured approach to process improvement will empower your workforce to be proactive in aligning your processes with your strategic goals:

  • Measurement: Defining process performance measures and measurement methods, collecting and reporting performance data
  • Governance: Responding to process measurement data by taking appropriate action to address actual or emergent performance anomalies
  • Change: Continuously discovering processes that can perform better and finding ways to close the performance gaps
  • Mindset: Creating an environment where your organization and people are conscious of the processes in which they participate
  • Capability and continual improvement: Developing the tools and skills required to identify, analyze, improve, and manage business processes
  • Support: Providing the support required throughout to develop, sustain, and realize the benefits of process-based management

  • Call Me for a Free Consultation at 617-543-2315


    Process Automation

    The final phase in your BPM consultation is Automating Processes. Technology enables agility. Choosing the right technology for specific procedures is vital to streamlining your workflows and improving efficiency. You'll likely need a combination of technologies to support your agile transformation collaboratively.

    Contact me (617-543-2315) to learn more about how I can help your organization improve its processes and achieve scalable growth!


    Technology is what ultimately enables agility. To achieve the most value, it's imperative to choose the right technology for the job. While identifying your focus areas, look at underlying business goals, and select a tool that helps you achieve those goals with the least amount of effort. Many Customers adopt a combination of technologies that can collaboratively support them in the pursuit of becoming agile. Choosing open technologies that can quickly increase your agility and grow with the organization is critical.