Remarkable Leader With Creative Strategic Thinking Producing Outstanding Results
Project management certifications
PMI-ACP and Prince 2
Professional Scrum Master
Kaban and 6 Sigma
In today's marketplace, a company must have control over its business processes. Seeing things through the customer's eyes is the sole perspective that allows my team and I to deliver the best-fitting support to business problems while making working with our tools a breeze.
I am enthusiastic about how technology can be used to achieve business results, create value and enable an organization to achieve its business objectives with more agility. I deeply care about what I do; it is essential to me. I am happiest when I work because I do what I love. I am relentless in continuous improvement in support of myself or my team in delivering on the promise of value-driven capabilities.
I have been told that I possess strong communication skills and know how I build a culture of trust and respect. I can effectively bring technical and non-technical partners together to tackle a solution.
In today's marketplace, a company must control its business processes. Seeing things through the customer's eyes is the sole perspective that allows my team and I to deliver the best-fitting support to business problems while making working with our tools a breeze.
What happens when things do not go as planned—From communications breakdowns and the rise and fall of costs to tighter turnaround times and employee disagreement? All these unplanned events happen all the time.
I help your organization prepare for what you cannot plan by understanding the business process and dynamic work design to drive sustainable improvement strategies for your business. Your management decision becomes easy.
Structured business processes provide a foundation for automation.
Achieving a company's agility goals requires evaluating the performance of processes efficiently, understanding why events and situations are occurring the way they are, and making real-time decisions about optimizing them.
Companies that have completed a digital transformation and are heavily dependent on technology require managing human-driven activities. Simultaneously, the systems that support – business process management helps you do that.
I offer over 20 years of process and Service Management experience. I have the credentials, knowledge, skills, and real-world experience to be a valuable addition to your Service Management program.
After more than 20 years of helping businesses set up the infrastructure they need to grow and thrive, I have learned that building strong relationships based on trust is essential in facilitating change. I worked with organizations ranging from startups to established companies with billion-dollar revenues. It starts with empathetic listening and a clear understanding of your organization's values and goals.
My personal experience with all aspects of business operations — I have held vital executive and sales management positions at technology companies and started several of my successful businesses — has given me the knowledge and ability to drive results by implementing systems to measure key performance indicators, analyze and evaluate results, and promote changes that improve outcomes.
Whether you need innovative solutions to implement DEI strategic planning, data integration, or project management, or you want to take your organization public, I can collaborate with you to identify, address and overcome obstacles to achieving your goals. I have partnered with clients in healthcare, direct marketing, education, software development, and other industries to achieve operational efficiency, increase employee retention, implement frictionless user experiences, and improve workplace culture.
From strategy to implementation, I collaborate with businesses of all sizes using professional methodologies honed from years of experience that are proven to achieve quality results. For more information about my background, connect with me on LinkedIn, or better still, call me at 617-543-2315. Reach out today to find out how I can help empower your company to unleash its full potential.
Soft Skills : People often think technical or "hard" skills are the most important in developing effective business strategies. However, without soft, practical skills, collaboration is almost impossible. Lifelong learning is one of my top priorities, and much of my continued education involves learning and developing skills that allow me to communicate and work with all stakeholders. I'm experienced in negotiations, persuasion, and influencing others because of my social and emotional intelligence. My critical and analytical thinking abilities allow me to identify the value of data and understand the nuances of organizational culture.The foundation of my work is building relationships through empathy and clean and effective communication at all levels.
General Management Skills : My extensive management experience includes change management, mentoring, and proactive thinking. As a leader, I believe in providing transparency via clearly communicated plans evaluated with concrete metrics and constructive feedback. I use different agile methodologies to help businesses improve their processes and shorten their time to market while keeping customer satisfaction top of mind. My comprehensive grasp of organizational leadership and communication allows me to leverage strategy, development, and alignment to achieve optimal outcomes.
Proven Hard Skills : While soft skills are essential to implementing change, hard skills can't be ignored. Soft skills can't deliver the substance you need to be successful without proven technical skills. My education and hands-on experience have included identifying governance issues for pilots and projects and establishing manuals for ongoing operations. I've established data ownership and management policies with security and new procurement models and established data as a strategic asset. I'm experienced in data visualization, particularly BI. I have implemented process change and trained support staff to adopt new routines and attitudes based on up-to-the-minute information using real-time data. In every project I've worked on, I've worked successfully within budget constraints due to my financial understanding and ability to manage risk. Finally, my knowledge of technology trends allows me to make the best recommendations for my clients based on the latest technology.
